Returns & Refunds Policy

With over 50,000 happy customer deliveries we’ve gained enormous experience and are confident you’ll love the hand delivered convenience too!

RETURN/REFUNDS POLICY

Quality and experience are paramount to us. We know it can be nerve-racking to purchase your plant babies online. To put your mind at ease we’ve got you covered! We offer a 7 Day Plant Guarantee. If your plant arrives damaged or not in great shape please notify us within 7 days of delivery, and we will offer you a replacement, refund or credit.

* Simply take a photo of the problem plant(s) and send with your order number to [email protected]. Please note we are unable to provide refunds via social media platforms, so be sure to email us for the fastest response.

THINGS TO KNOW BEFORE YOU BUY A PLANT(S) & PRODUCTS(S):

1. Plants are living and perishable, and just like any living things require an appropriate environment and care.
2. Our job is to choose the healthiest and best looking plant(s) for you. Once a plant is taken home, it is beyond our control how they are cared for but we are here to support you. You can reach us on Facebook messenger for any questions and our resident Horticulturist will be happy to assist you.
3. We have created numerous plant care instructions as guidelines. As each environment is unique some adjustments and experimenting may be required.
4. All plants go through an acclimatisation period after being transported, during major season changes and adjusting to your buildings micro-climate. It isn’t uncommon during this phase, especially following transport that a plant may show signs of stress such as some leaves turning yellow or brown, dropping leaves or even drooping. In most cases the plant will find its new equilibrium within 2-4 weeks but reach out to our Horticulturist if concerned. For these reasons we also recommend not repotting your plants immediately as this will add further stress. Waiting a period of at least 2 or 3 weeks before repotting is usually ideal.

CANCELLATION POLICY

The Jungle Collective understands that plans can change. If you need to cancel your order you may do so providing you notify us prior to the end of your dispatch cycle.

Please note: Once your order reaches the packing/dispatch stage at the end of your cycle (the date is on your confirmation email) cancellation is no longer possible. If issues arise after shipment please refer to our return/refund policy.

TRANSPORTATION CONSIDERATION

We offer a unique service by hand delivering your plants to your door. We believe that this is the best way to transport plants, minimising stresses. In saying that, as living things being transported often reasonable distances it is possible for some leaf damage during transportation due to packaging or adjusting to your climate. If your plant looks like it has wilted during transit, we recommend giving it some water right away – this should help it settle it in and speed its recovery. If concerned please reach out to our horticulturist on Facebook for some additional tips. For more significant issues, document the problem and get in touch as outlined above.  Please note, some species can be more vulnerable during transport such as Oxalis Triangularis, highly variegated plants and occasionally rarer plants are often sensitive to transport shock but in most cases will bounce back relatively quickly.